About the Journal

ISCSITR - International Journal of ERP and CRM (ISCSITR-IJEC) is an open-access, peer-reviewed journal published by the International Society for Computer Science and Information Technology Research (ISCSITR). This journal is dedicated to advancing research and fostering knowledge sharing within the specialized domains of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). As a publication that adheres to rigorous academic and industry standards, ISCSITR-IJEC provides an essential platform for scholars, industry experts, and practitioners to publish their latest research findings, technological advancements, and theoretical contributions.

Aim

The aim of ISCSITR-IJEC is to bridge the gap between academic research and practical applications in ERP and CRM systems, offering insights into the design, implementation, optimization, and impact of these technologies on organizational processes. The journal is committed to enhancing understanding in the areas of ERP and CRM by encouraging submissions that contribute to knowledge and propose innovative solutions to real-world challenges in these domains. The journal's open-access model ensures that research findings are freely accessible to a global audience, facilitating the dissemination and exchange of knowledge across borders and academic disciplines.

Scope

The scope of ISCSITR-IJEC encompasses a broad range of topics within ERP and CRM, including, but not limited to:

  1. ERP Systems Design and Implementation

    • Development of ERP modules, systems architecture, and integration methods.
    • Best practices and case studies on ERP implementation and post-implementation support.
    • ERP project management and its impact on business outcomes.

  2. CRM Technologies and Strategies

    • Innovations in CRM platforms, customer data analytics, and customer experience enhancement.
    • CRM adoption challenges, user training, and system customization.
    • The role of CRM in marketing, sales, customer service, and loyalty management.

  3. Integration of ERP and CRM Systems

    • Approaches to integrating ERP and CRM systems for seamless data flow and process efficiency.
    • Case studies on successful ERP-CRM integration and lessons learned.
    • Technical and organizational challenges in integration projects.

  4. Data Analytics and Business Intelligence in ERP and CRM

    • Applications of big data, AI, and machine learning in enhancing ERP and CRM capabilities.
    • Predictive analytics for customer behavior and sales forecasting.
    • The use of data analytics to drive strategic decision-making in ERP and CRM contexts.

  5. Emerging Trends in ERP and CRM

    • The impact of cloud computing, IoT, and mobile applications on ERP and CRM systems.
    • Examination of hybrid and multi-cloud environments in ERP and CRM deployment.
    • Future directions in ERP and CRM, such as blockchain, cybersecurity, and regulatory compliance.

  6. ERP and CRM Performance Measurement and Optimization

    • Metrics and frameworks for assessing ERP and CRM effectiveness and ROI.
    • Techniques for optimizing ERP and CRM system performance.
    • Strategies to increase user adoption and satisfaction in ERP and CRM applications.

By covering these topics, ISCSITR-IJEC aims to contribute significantly to the ongoing evolution of ERP and CRM systems, highlighting research that offers both theoretical insights and practical applications. This journal supports a diverse audience, including researchers, system developers, IT consultants, business managers, and students, fostering a comprehensive understanding of ERP and CRM technologies.